Privacy Policy

This Privacy Policy explains how Seymour Group Pty Ltd (ACN 010 968 466) and our related companies (together, Seymour Group, we, us, our) collect, hold, use and disclose your personal information, including when you use our websites, interact with us, or otherwise deal with us. Please read this Privacy Policy carefully before submitting personal information to us.

By providing personal information to us (including via our websites, email, telephone, in person, or through third parties), you agree to the terms of this Privacy Policy and consent to our handling of your personal information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and other applicable privacy laws.

1. What is personal information?

1.1 In this Privacy Policy:

personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

sensitive information is a subset of personal information and includes information about your racial or ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious or philosophical beliefs, sexual orientation or practices, criminal record, health, genetic and biometric information or templates.

1.2 We generally do not seek to collect sensitive information. If we do, we will only collect, use and disclose it as allowed by law, including where you have given your consent or where the collection is required or authorised by law.

2. Types of personal information we collect

2.1 The types of personal information we collect and hold about you will depend on your dealings with us, but may include:

name, date of birth and gender

contact details (such as physical, mailing and email addresses and telephone numbers)

banking and payment information (such as bank account and BSB numbers, payment authorisations and credit or debit card details)

financial and tax information (including financial statements and tax-related information)

personal identification documents (such as driver licence or passport)

information about your dealings with us (for example, property, leasing or transaction details)

information contained in your communications with us (such as emails, forms and call notes)

online usage and technical information, including IP address, device identifiers, browser type, pages viewed, access times and referring website addresses.

2.2 If you do not provide personal information that we reasonably request, we may not be able to fulfil the purpose for which we are collecting it, including providing our products or services to you, responding to your requests or assessing your application for employment.

3. How we collect personal information

3.1 We collect personal information that is reasonably necessary for our business activities and to provide and develop our services. We may collect personal information:

directly from you, when you (or your agent) provide it to us in person, by phone, email, post, through our websites, online forms or social media, or otherwise

from publicly available sources and third parties (for example, real estate agents, finance brokers, employers, referees, credit or identity verification providers and government or regulatory bodies)

through our websites and online services, including by using cookies, analytics tools (such as Google Analytics) and similar technologies that collect information about how you use our online services.

3.2 Where it is reasonable and practicable, we will collect personal information directly from you. If we collect personal information about you from someone else, we will take reasonable steps to ensure you are aware of this collection and of the matters required by the Australian Privacy Principles.

4. Why we collect, use and disclose personal information

4.1 We may collect, hold, use and disclose your personal information for purposes connected with our business operations, including to:

facilitate the provision of our products and services to you

complete transactions (including lease arrangements and related property transactions)

carry out due diligence and risk assessments

perform and enforce our contractual rights and obligations

verify your identity (including "know your customer" and anti-money-laundering checks undertaken by us or on our behalf)

communicate with you about existing and proposed products and services

deliver and measure targeted marketing and promotional activities (in accordance with section 5 below)

develop, improve and personalise our products, services and websites, and seek your feedback

address or respond to your requests, enquiries and complaints

process and assess employment applications

prepare submissions or commentary to regulatory and industry bodies (including the Australian Competition and Consumer Commission)

comply with our legal and regulatory obligations, and respond to lawful requests from government or regulatory authorities

any purpose disclosed to you at the time of collection or for which you have provided your consent.

4.2 We may also use or disclose your personal information for related purposes which you would reasonably expect, or as otherwise permitted or required by law. We will not use or disclose your personal information for other purposes unless you have consented or we are permitted or required to do so by law (including for law enforcement or public health and safety reasons).

5. Direct marketing

5.1 Like many organisations, we may from time to time use your personal information to send you marketing communications about our products and services or those of our related companies and business partners that we believe may be of interest to you.

5.2 We will only use or disclose your personal information for direct marketing in accordance with the Privacy Act and other applicable laws, and will provide you with a simple means to opt-out of receiving marketing communications. If you no longer wish to receive marketing communications from us, you can opt-out at any time by:

using the unsubscribe facility in the relevant communication; or

contacting us using the details in section 13 below.

5.3 Even if you opt-out of marketing communications, we may still contact you for transactional or informational purposes, such as providing important information about your account, transactions or our services.

6. When we share your personal information

6.1 We may disclose your personal information in certain circumstances, including:

where you have authorised or requested us to do so

to financial institutions in connection with payments and transactions

to our related companies and business partners

to organisations that provide services to us, such as professional advisers, auditors, insurers, IT and technology service providers, data hosting and cloud providers, marketing and analytics providers and other business and corporate service providers

to potential buyers (and their advisers) in connection with any actual or proposed sale or restructuring of our business or assets (on a confidential basis)

where we are required or authorised to do so by law, a court or tribunal order, or a regulatory authority.

6.2 Where we disclose personal information to third parties, we take reasonable steps to ensure that they handle your personal information in a manner consistent with this Privacy Policy and the Australian Privacy Principles, including through contractual privacy and confidentiality obligations where appropriate.

6.3 Unless you consent, we will not otherwise sell, rent or trade your personal information to third parties for their own marketing purposes.

7. Overseas disclosure

7.1 We are unlikely to disclose your personal information to recipients located outside Australia. If we do so, it will only be:

where we are authorised or required to do so by law

for one of the purposes described in this Privacy Policy, and only to recipients who are subject to privacy obligations that are no less protective than those described in this Privacy Policy; or

where you have consented to the overseas disclosure.

7.2 Where it is practicable to do so, we will tell you which countries we are likely to disclose your personal information to.

8. Access, correction, anonymity and pseudonymity

8.1 You may request access to the personal information we hold about you, or request that we correct personal information that you believe is inaccurate, out-of-date, incomplete, irrelevant or misleading, by contacting us using the details in section 13. We will respond to your request within a reasonable period.

8.2 We may refuse access in certain circumstances permitted by law, including where giving access would unreasonably impact the privacy of others, the request is frivolous or vexatious, relates to anticipated or existing legal proceedings, or where we are otherwise permitted to refuse access. If we refuse your request, we will provide you with written reasons and information about how you can complain.

8.3 We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. You can help us by letting us know if your details change.

8.4 If you request that we delete your personal information, we will take reasonable steps to delete it or de-identify it, unless we need to retain it to provide you with services you have requested, for our legitimate business purposes, or as required or authorised by law.

8.5 You may deal with us anonymously or by using a pseudonym where it is lawful and practicable to do so. However, in many cases we may not be able to provide you with the relevant products or services, or respond to your requests, if you do not provide your personal information.

9. Storage and security

9.1 We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

storing personal information on secure servers and in secure physical locations

using access controls and role-based permissions to limit access to personal information to those who need it to perform their duties

implementing technical and organisational safeguards (such as network and application security measures, password protection, encryption in transit where appropriate, and audit logging)

requiring our staff and service providers to handle personal information in accordance with this Privacy Policy and applicable privacy and security obligations.

9.2 However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9.3 When we no longer require your personal information for a permitted purpose, we will take reasonable steps to destroy or de-identify it, subject to any legal or regulatory record-keeping requirements.

10. Links to third-party sites

10.1 Our websites may contain links to third-party websites. Those websites are not under our control and are not subject to this Privacy Policy. We are not responsible for the content of linked websites or their privacy practices. You should review the privacy policy and terms and conditions of any third-party website before providing your personal information to them.

11. Notifiable data breaches

11.1 If we experience a data breach involving your personal information that is likely to result in serious harm to you, we will investigate the incident and, where required, notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Privacy Act 1988 (Cth) Notifiable Data Breaches scheme.

12. Questions, concerns and complaints

12.1 If you have any questions or concerns about how we handle your personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act, please contact us using the details in section 13.

12.2 Our Privacy Officer will investigate your complaint and determine what action (if any) should be taken. We take privacy complaints seriously and aim to resolve them in a timely and efficient manner, with a target response time of 30 days.

12.3 If you are not satisfied with our response, you may lodge a complaint with the OAIC. Current contact details for the OAIC are available at www.oaic.gov.au.

13. How to contact us

13.1 If you wish to exercise your rights (including to access or correct your personal information or opt-out of marketing), or if you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact us at:

Email: reception@seymourgroup.com.au

Phone: (07) 3226 8799.

14. Changes to this Privacy Policy

14.1 We may change this Privacy Policy at any time. If we make material changes, we will take reasonable steps to notify you (for example, by posting a notice on our website) before the changes take effect.

14.2 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be published on our website and will apply from the date it is posted. We encourage you to check our website periodically to ensure you are aware of our current Privacy Policy.

14.3 This Privacy Policy was last updated in March 2026 (or such later date as specified on our website).