This Privacy Policy is designed to tell you what will happen to the information you provide through this website or through any other form of communication with us, Seymour Group Pty Ltd (ACN 010 968 466), our related companies , or our agents or contractors. Please be sure to read this entire Privacy Policy before using this website or submitting personal information to us or our agents or contractors.
1 Personal Information
1.1 This Privacy Policy concerns any personal information or sensitive information of yours which is provided to us.
1.2 Personal information is any information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
1.3 Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
2 Your consent
By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.
3 How we collect your personal information
We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may do this in a number of ways, including :
• directly from you, when you (or your agent) provide it to us or our agents or contractors;
• from publicly available resources and third parties (including via Google Analytics, real estate agents and finance brokers); or
• by analysing our own records of your use of our services and website.
4 What personal information do we collect and why?
4.1 The types of personal information we collect and hold may include your:
• name, date of birth and gender;
• contact details, including your physical address, email address, mailing address and telephone number;
• banking information (such as full bank account and BSB numbers, payment authorisations and/or credit or debit card numbers);
• financial statements and information, including tax-related information;
• personal identification documents (including your driver licence and/or passport);
• statistical information regarding the use of our websites, including users' IP addresses and the dates and times of visits; and
• any other personal information that may be required to facilitate your dealings with us.
4.2 If we are not provided with the personal information that we request, we may not be able to fulfil the applicable purpose of collection, such as to meet your request, provide our products or services to you or assess your application for employment.
4.3 The personal information you provide us may be collected, held, used and/or disclosed for a number of purposes connected with our business operations, which include to:
• facilitate the provision of our products and services to you;
• complete transactions, including lease arrangements;
• carry out due diligence;
• perform our contractual obligations and enforce our contractual rights;
• verify your identity, including in relation to "know your customer" and anti-money-laundering checks that we (and service providers on our behalf) conduct in relation to you;
• inform you of existing and proposed products and services which we provide;
• deliver targeted marketing;
• develop and improve the quality and scope of the products and services we provide, and seek your feedback;
• address or respond to any requests from you;
• process and assess employment applications;
• prepare and submit submissions and/or commentary to regulatory bodies, including the Australian Competition and Consumer Commission;
• comply with our legal obligations; and
• for other purposes to which you have consented.
4.4 We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
4.5 We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
5 Direct marketing
5.1 Like most organisations, marketing is important to our functions and activities. We may therefore, from time to time, send marketing materials to current or prospective customers. We only do so in accordance with applicable laws or with your prior consent.
5.2 If you are receiving promotional information from us and do not wish to receive this information any longer, please contact us directly as specified below and ask to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing communications.
5.3 Even after you’ve opted-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes.
6 Sharing your personal information
6.1 We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
6.2 We also may disclose your personal information to:
• others in accordance with a request made by you;
• financial institutions;
• our related companies and business partners; and
• persons engaged in providing us with professional, business, technology and corporate services, when reasonably required.
6.3 When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
6.4 Unless you consent, we otherwise will not disclose your personal information to third parties.
7 Does my personal information leave Australia?
We are unlikely to send your personal information outside Australia. We would only do so:
• if we are authorised to do so by law;
• for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or
• if you have consented to us doing so.
8 Access, correction, anonymity and pseudonymity
8.1 You may request access to any of the personal information we hold about you by contacting us as specified in paragraph 13 below. We will respond to your request in a reasonable timeframe.
8.2 We may deny your request for access in certain circumstances, including where:
• the access unreasonably impacts on the privacy of others;
• the request for access is frivolous or vexatious;
• there are existing or anticipated legal proceedings and the information would not be accessible by the process of discovery in those proceedings; or
• such access can be denied under law.
8.3 If we deny your request for access, we will let you know why in accordance with the Act. Following such denial you may make a complaint by contacting us as specified in paragraph 13 below.
8.4 We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us (as specified in paragraph 13 below) of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
8.5 If you wish to have your personal information deleted, please notify us (by as specified in paragraph 13 below) and we will take all reasonable steps to delete it unless we need to keep it to continue to provide you with services you have requested, or for legal reasons.
8.6 You have the option to not identify yourself or using a pseudonym when dealing with us. This does not apply when:
• we are required or authorised under law or a court/tribunal order to deal with individuals who have identified themselves; and
• it is impracticable for us to deal with individuals who have not identified themselves or used a pseudonym.
8.7 In some cases, if you do not provide us with the personal information requested, we may not be able to respond to your request or provide you with the relevant goods or services.
9 Storage and security
9.1 We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction.
9.2 Any personal information you provide to us is stored on secure servers. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
9.3 You should keep in mind that no internet transmission is ever completely secure or error-free. As a result, we cannot ensure or warrant the security of any information transmitted over the internet.
9.4 Where we no longer require your personal information for a permitted purpose under the Act, we will take reasonable steps to destroy it or de-identify it.
10 Links to other websites
Our websites may contain links to third party websites. These linked sites may not be under our control and we are not responsible for the content of those sites nor are those sites subject to this Privacy Policy. Before disclosing your Personal Information on any other website, we recommend that you examine the terms and conditions and privacy policy of the relevant site. We are not responsible for any practices on linked websites that might breach your privacy.
11 Notifiable Data Breaches scheme
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will:
• investigate; and
• notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable,
in accordance with the Act.
12 Complaints
12.1 If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us as set out below. Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
12.2 Seymour Group will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
12.3 Seymour Group expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the OAIC (which is the regulator responsible for privacy in Australia). Current contact details for the OAIC are available at the OAIC’s website at www.oaic.gov.au.
13 How to contact us
If you wish to exercise your right to opt-out of receiving our marketing materials, or you have any questions or concerns about this Privacy Policy or our information practices, please contact us by email at reception@seymourgroup.com.au or by phone on (07) 3226 8799.
14 Changes to this Privacy Policy
14.1 Our Privacy Policy may change from time to time. We reserve the right to change this Policy at any time and notify you by posting an updated version of the policy on our website. Before providing us with personal information, please check this Policy on our website for any changes.
14.2 This Privacy Policy was last updated July 2024.